FeaturesCommunications

Clerical · Communications

Fewer no-shows, zero chasing.

Clerical texts every client 24 hours and 2 hours before their appointment — automatically. Review requests and win-back campaigns keep them coming back.

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Automated reminders

Two texts before every appointment. No one has to remember.

Every booking gets a text reminder 24 hours before and again 2 hours before — sent automatically, with the day, time, and service. Each message is saved to the client’s SMS history.

  • 24-hour reminder so clients can plan their day.
  • 2-hour reminder so they leave on time.
  • Logged on the profile with any replies.
Product preview Illustrative — sample data.

New Copilot, powered by Grok Bot

Need a one-off text? Just ask Copilot.

Running late, or want to nudge someone about tomorrow? Tell Copilot who to text and what it is about. It writes the message, shows it to you, and sends only when you say so.

It confirms first. Nothing is sent until you confirm.
Meet Copilot

Review collection

Turn great visits into great reviews.

After an appointment, Clerical texts the client a short, friendly review request — so your best visits show up where new clients are looking.

  • Sent after the visit at a time you choose.
  • One tap to review.
  • Want more? Pair it with ReviewShift, also by EliteGrid, for full review campaigns.
Product preview Illustrative — sample data.

Marketing & win-back

Bring regulars back before they drift away.

Pick an audience — like color clients who have not visited in 90 days — write a text, and schedule it. Clerical handles the rest.

  • Segments by last visit, service, or team member.
  • Scheduled sends at the right moment.
  • Win-back offers for lapsed clients.
Product preview Illustrative — sample data.

FAQ

Questions, answered.

Still curious? Book a demo

When do reminders go out?
Automatically, 24 hours and 2 hours before each appointment.
Do I have to set anything up?
No — reminders are on for every booking. There is nothing to schedule.
Can I see which texts were sent?
Yes. Every reminder and client reply is saved to the client’s SMS history on their profile.
Can I send a one-off text?
Ask Copilot — it drafts the message, shows it to you, and sends after you confirm.
Can I collect reviews and run campaigns?
Yes. Send review requests after visits, and build win-back campaigns by last visit, service, or team member.

Get started

Let the reminders send themselves.

Start a free trial and every booking gets automatic text reminders from day one. Or book a demo to see it live.

Start Free Trial Book a Demo

1 month free · no credit card required · Copilot included on every plan.