Privacy Policy

1. Introduction

Welcome to EliteGrid ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the EliteGrid iOS mobile application (the "App") and our related services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App includes:

• Personal Data: Personally identifiable information, such as your name, email address, phone number, and business details that you voluntarily give to us when you register with the App.
• Client Data: Information you input into the App regarding your clients, including their names, contact details, appointment history, and notes. You represent that you have obtained the necessary consent to share this data with us.
• Usage Data: Derivative data related to your use of the App, such as actions taken, features accessed, and general device information (e.g., device model, OS version).

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

• Create and manage your account.
• Facilitate appointment scheduling, reminders, and professional messaging.
• Send you administrative information, such as updates, security alerts, and support messages.
• Improve the functionality and user experience of the App.
• Monitor and analyze usage and trends to improve your experience with the App.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as cloud hosting (e.g., Supabase), payment processing (e.g., Stripe), and SMS delivery (e.g., Twilio).
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

We do not sell your personal data or your clients' personal data to third parties.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When you close your account, we will delete or anonymize your data according to our retention policies.

7. Your Privacy Rights

Depending on your location, you may have the right to request access to the personal data we hold about you, to request that your personal data be corrected or deleted, or to object to our processing of your personal data. To exercise these rights, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: pablo@elitegrid.io

Phone: +1 (210) 415-7019